Carpet Cleaners SW7 Service Terms and Conditions
These Terms and Conditions govern the provision of carpet and related cleaning services by Carpet Cleaners SW7 to individual and business clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company means Carpet Cleaners SW7, the provider of carpet and related cleaning services.
1.2 Client means any individual, business, organisation or other entity that requests or receives services from the Company.
1.3 Services means any carpet cleaning, upholstery cleaning, rug cleaning, hard floor cleaning or related services provided by the Company.
1.4 Premises means the property or location where the Services are to be carried out.
1.5 Booking means a request by the Client for Services, whether made by telephone, online form, written communication or in person, which is accepted by the Company.
1.6 Technician means any employee, contractor or representative of the Company who carries out the Services.
1.7 Terms means these Terms and Conditions, as amended from time to time.
2. Scope of Services
2.1 The Company provides professional cleaning Services primarily focused on carpets, rugs, upholstery and similar surfaces, together with any additional services agreed at the time of Booking.
2.2 The specific Services, areas to be cleaned, and any additional tasks will be as agreed between the Company and the Client at the time of Booking and confirmed in the Booking details.
2.3 The Company reserves the right to refuse to provide Services where it considers that the Premises are unsafe, where the work requested is unreasonable in scope, or where the Client has failed to comply with these Terms.
3. Booking Process
3.1 Bookings may be made by the Client through the Companys accepted booking channels. The Client must provide accurate and complete information, including the address of the Premises, type and size of areas to be cleaned, access instructions, and any relevant information regarding the condition of the items or surfaces.
3.2 All Bookings are subject to acceptance and availability. A Booking will only be confirmed when the Company has issued a confirmation, which may include an estimated arrival time window, price estimate, and any special conditions.
3.3 The Client is responsible for checking the Booking confirmation and notifying the Company promptly of any errors or discrepancies. If the Company is not informed of changes, the original Booking details will be treated as correct.
3.4 The Company may, at its discretion, require a deposit or pre-authorisation as part of the Booking process. Any such requirement will be communicated to the Client before the Booking is confirmed.
4. Access to the Premises
4.1 The Client must ensure that the Technician has safe and reasonable access to the Premises at the agreed time. This includes providing correct keys, access codes, parking information and any necessary permits.
4.2 If the Technician is unable to gain access to the Premises at the scheduled time due to circumstances within the Clients control, the Company may charge a call-out or late cancellation fee, as set out in these Terms.
4.3 The Client must ensure that the Premises have adequate lighting, electricity and water supply to allow the Technician to perform the Services. If such utilities are not available, the Company may be unable to complete the work and may charge a fee for the aborted visit.
5. Client Responsibilities
5.1 The Client must remove or secure fragile, valuable or easily damaged items from the areas where Services will be provided. The Company will not be responsible for damage to items that the Technician has not been made aware of or that should reasonably have been removed by the Client.
5.2 The Client should inform the Company in advance of any known defects, damage or peculiarities in carpets, flooring, upholstery or fixtures, such as loose fittings, unstable furniture, pre-existing stains, colour instability or shrinkage risk.
5.3 The Client is responsible for ensuring that children, pets and other occupants are kept away from the areas being cleaned and from the equipment used by the Technician during the provision of Services.
6. Pricing and Quotations
6.1 Any prices or quotations provided by the Company, whether verbally or in writing, are based on the information supplied by the Client and on the Companys standard rates at the time of the Booking.
6.2 The Company reserves the right to amend the quoted price if the information provided by the Client is inaccurate or incomplete, or if the actual condition or size of the areas to be cleaned differs significantly from that described at the time of Booking.
6.3 Unless otherwise stated, all prices are inclusive of standard cleaning materials and equipment. Additional charges may apply for specialist treatments, stain protection, heavily soiled areas, or urgent or out-of-hours work.
7. Payments
7.1 Payment terms will be communicated to the Client at the time of Booking. The Company may require payment on completion of the Services, in advance, or within a specified period after the invoice date, depending on the type of Client and Services.
7.2 Accepted payment methods will be specified by the Company and may include card payment, bank transfer or other recognised methods. Cash payments may be accepted by prior agreement only.
7.3 If payment is not received in accordance with the agreed terms, the Company reserves the right to charge interest on the overdue amount at the statutory rate, as well as reasonable costs incurred in pursuing payment.
7.4 In the case of ongoing or contract Services, failure to pay invoices on time may result in suspension or termination of Services without further notice.
8. Cancellations and Rescheduling
8.1 The Client may cancel or reschedule a Booking by giving the Company reasonable notice. Specific notice periods and any applicable charges will be communicated to the Client at the time of Booking.
8.2 If the Client cancels or reschedules a Booking with insufficient notice, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled Services, depending on the timing and circumstances.
8.3 If the Technician arrives at the Premises and is unable to gain access, or if the Services cannot be performed due to circumstances within the Clients control, this may be treated as a late cancellation, and the relevant fee may apply.
8.4 The Company reserves the right to cancel or reschedule a Booking in the event of unforeseen circumstances, including but not limited to staff illness, equipment failure, extreme weather, or other events beyond the Companys reasonable control. In such cases, the Company will endeavour to provide as much notice as possible and to offer an alternative appointment.
9. Service Standards and Limitations
9.1 The Company aims to deliver Services with reasonable care and skill and in accordance with industry standards. However, certain factors may limit the results achievable, including the age and condition of carpets and fabrics, pre-existing stains, and the nature of any spills or damage.
9.2 The Company does not guarantee that all stains or marks can be removed or that discoloration can be fully restored. Some stains may be permanent and some materials may be subject to wear, fading or defects that cannot be remedied by cleaning.
9.3 Any estimated drying times provided by the Company are approximate and may vary depending on ventilation, humidity, temperature and the type of material cleaned.
10. Damage, Liability and Insurance
10.1 The Company holds insurance appropriate for the nature of its Services. Details of insurance cover can be provided to the Client upon request.
10.2 The Company will take reasonable care to avoid damage to the Premises and contents while carrying out the Services. If damage is caused as a direct result of the Companys negligence, the Company will, at its option, repair the damage, arrange for a third party to repair it, or pay reasonable compensation.
10.3 The Company is not liable for:
(a) wear, damage or deterioration that pre-existed the Services or that arises from the ordinary use of cleaning processes on materials that are old, worn, defective or unsuitable for cleaning;
(b) damage resulting from the Clients failure to disclose relevant information about the condition of carpets, upholstery or fixtures;
(c) indirect or consequential loss, including loss of profits, loss of business, loss of goodwill or loss of opportunity.
10.4 Nothing in these Terms limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
11. Complaints and Service Issues
11.1 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably possible, and in any event within a reasonable period after completion of the Services.
11.2 The Company will investigate any complaint and, where appropriate, may arrange a revisit to inspect or, at its discretion, to rectify the issue. Any such revisit will be arranged at a mutually convenient time.
11.3 The Clients cooperation is required to allow the Company to inspect and, if appropriate, address any issues. Failure to provide such cooperation may affect the Companys ability to resolve the matter.
12. Waste Handling and Environmental Compliance
12.1 The Company will handle waste generated in the course of providing the Services in accordance with applicable waste management and environmental regulations.
12.2 General household waste that is not directly related to the cleaning process remains the responsibility of the Client and will not be removed by the Company unless expressly agreed as part of the Services.
12.3 The Company will use cleaning products and processes that are suitable for the Services requested and will take reasonable steps to minimise environmental impact, while maintaining effective cleaning standards.
12.4 The Client agrees not to request or require the Company to dispose of waste or use products in any way that would breach applicable law or regulatory guidance.
13. Health and Safety
13.1 The Company will comply with relevant health and safety laws when providing the Services and will take reasonable steps to ensure the safety of its Technicians and persons present at the Premises.
13.2 The Client must not ask the Technician to undertake any task that is unsafe or outside the agreed scope of Services. The Technician may decline to undertake any task that they reasonably consider to be hazardous or inappropriate.
13.3 The Client must inform the Company of any health or safety risks at the Premises that might affect the provision of Services, including hazardous materials, structural issues, or restricted areas.
14. Personal Data and Privacy
14.1 The Company will collect and use personal data about the Client only as necessary to manage Bookings, provide Services, process payments, and handle queries or complaints.
14.2 The Company will take reasonable steps to protect personal data against unauthorised access, use or disclosure, and will process such data in compliance with applicable data protection laws.
15. Amendments to These Terms
15.1 The Company may update or amend these Terms from time to time. Any changes will take effect when published or otherwise communicated to Clients.
15.2 The Terms applicable to a particular Booking will be those in force at the time the Booking is confirmed, unless a change is required by law or regulatory authority.
16. Governing Law and Jurisdiction
16.1 These Terms, and any dispute or claim arising out of or in connection with them or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services provided by the Company.
17. General Provisions
17.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be treated as deleted and the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.
17.3 These Terms constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understanding, arrangement or representation relating to the same subject matter, whether written or oral.
17.4 The Client may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Company. The Company may assign its rights and obligations to a third party as part of its business operations, provided that such assignment does not reduce the protection afforded to the Client under these Terms.
